SERVPRO of Newark, Southwest Fremont Employee Photos

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Roy Drake - Owner

Roy is a certified expert in property damage restoration. He has been in the restoration and cleaning business for all of his adult life. His experience is a tangible asset. He holds the following IICRC Master Certifications:

Water Damage Restoration
Fire & Smoke Damage Restoration
Textile Cleaning
Other IICRC Certifications:

Structural Drying
Microbial Remediation
Health & Safety
Carpet Repair and Re-Installation
Carpet Cleaning
Upholstery & Fabric Cleaning
Odor Control
Color Repair
His staff is also composed of experienced and loyal professionals, with years of experience, who have been working with him for much of their careers. When you call their offices you will be speaking with polite and knowledgeable professionals who will handle your needs with alacrity.

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Rhia Shiek

Rhia serves as a General Manager. Rhia has 8-ongoing years of SERVPRO knowledge, had 5 in content evaluation before SERVPRO, and worked in Real Estate financing with her license before that. She specializes in our estimating/invoicing department. She is IICRC Certified in Fire/Smoke, Odor, and Water. She is a remarkable asset to the team!

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Jose Medrano

Jose is our Operations Manager. We think of Jose as our quarterback. Jose is responsible for assigning each of our teams to the job that they are best suited for. As OM he guarantees that the team that shows up on your doorstep for your job is the best team for that specific job.

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Pierre Cisneros

Pierre Cisneros is our Sales & Marketing Manager. He brings a great deal of customer service and sales experience to our company. Prior to joining SERVPRO, Pierre served as a successful store manager with Sprint and before that, T-Mobile.Pierre has also worked as a sales representative for a large plumbing contractor in Monterey, California. He certainly understands property disaster restoration and customer service.

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Moises Rosales

Moises is our Marketing Coordinator. He is the administrator of all of our social media. Moises works in the community/public relations field by developing business bonds and providing educational opportunities for outside parties. He works side-by-side with the Administration and Production team as well as our customer service field. 

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Mercedes Yanez-Santori

Mercedes works as our Production Coordinator, she works side-by-side with our Production Managers to coordinate all job appointments in a timely and accurate manner. Also, routing all techs to designated locations and project sites.

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Stephen Bonovich

Stephen is our Construction Manager. He has been leading our construction division in a great direction since starting with the company. He has been a great asset. We know we can always count on him to make get houses back to their original condition. "Like it never even happened."

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Reyes Guiterrez

Reyes is one of our most valued Mold, Water and Demo technicians. He also is our newest Estimator working in our invoicing and estimating department. Day or night Reyes has a smile on his face and never says no. He is been apart go the SERVPRO family for 2 years and has proven himself to be an invaluable member of the team.

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Jazmine Jackson

Jazmine is our Administrative Assistant II, in her role she specializes in our customer service field. Containing excellent customer service characteristics when providing the proper steps to begin our restoration process. She is fundamental in all fields, being of assistance to SERVPRO.

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Maggie Beltran

Maggie is the Office Administrator. Maggie has previous restoration experience. She came in with lots of knowledge and great customer service skills. She is a great asset to the team and a perfect piece to our puzzle.

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Carrie Jensen

Carrie is our Accounts/Receivable Clerk, specializing as our collections coordinator. She delegates all collections and ensures payments are being made on time. Monitoring all job invoices and keeping QuickBooks intact.

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